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Privacy policy

How DBWorks collects, uses and protects personal information.

Effective Date: October 24, 2026

DBWorks Co., Ltd. ("DBWorks," "we," "us," or "our") values the personal data of visitors and clients who use our official website (www.dbworks.co.kr). This Privacy Policy outlines how we collect, use, retain, and protect your information in compliance with the Personal Information Protection Act (PIPA) of the Republic of Korea and international security standards.

1. Purpose of Processing Personal Information

DBWorks processes the minimum personal data necessary to provide professional database engineering and infrastructure services. The collected information is used strictly for the following purposes:

  • Customer Consultation & Technical Inquiries: Assessing project feasibility, estimating architectures, calculating quotes, responding to inquiries (e.g., DB migration, turnkey infrastructure, multi-DBMS maintenance, AI vector search), and coordinating technical support runbooks.
  • Service Stability & Security Monitoring: Preventing unauthorized access to web servers, mitigating malicious traffic, and maintaining continuous operational integrity.

2. Categories of Personal Information Collected

DBWorks operates without a mandatory user registration or membership login system on its website. We collect personal data solely through voluntary submission via our online contact form:

  • Online Consultation Form (Contact Us):
    • [Required] Company / Organization Name, Contact Person Name, Business Email Address, Phone Number
    • [Optional] Job Title, Current DBMS / Infrastructure Environment, Project Specifications and Requirements
  • Automatically Collected Data (Web Server Access Logs):
    • IP Address, standard cookies (for session management), visit timestamps, browser type/version, and operational access logs.

3. Retention and Destruction Period

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, after which it is permanently deleted:

  • Inquiry & Technical Consultation Records: Retained for one (1) year following the conclusion of consultation to ensure continuity and handle follow-up technical requests, after which the data is irrevocably destroyed.
  • Website Visit Records (Web Server Access Logs): Retained for three (3) months in accordance with the Protection of Communications Secrets Act.
  • Destruction Procedure: Electronic files containing personal data are irreversibly purged using secure digital deletion methods, and any physical printouts (if applicable) are shredded.

4. Third-Party Disclosure and Consignment of Processing

DBWorks does not sell, trade, or provide personal data to external third parties without prior consent, except where explicitly required by law. We consign specific infrastructure tasks strictly necessary for service delivery:

  • Consigned Entity: Gabia Inc.
  • Delegated Task: Provision of enterprise email infrastructure and SMTP transmission for incoming customer inquiry notifications.

5. Rights of Data Subjects

Data subjects may exercise their statutory rights regarding their personal data at any time, including:

  1. Right to access personal data held by DBWorks.
  2. Right to demand correction of inaccurate or incomplete records.
  3. Right to request deletion of personal information.
  4. Right to demand suspension of processing.

To exercise these rights, please contact our Data Protection Officer via phone or email, and we will take immediate action without delay.

6. Technical and Administrative Security Safeguards

DBWorks enforces robust technical and physical measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure:

  • Data Transmission Encryption: All data transmitted across our website is secured using industry-standard SSL/TLS (HTTPS) encryption.
  • Strict Access Control: Access to inquiry data is strictly restricted to designated technical support and project management personnel.
  • Infrastructure Hardening: Web servers operate within secured network segments featuring continuous firewall monitoring, routine vulnerability patching, and access-control lists (ACL).

7. Data Protection Officer & Inquiries

For any questions, concerns, or requests regarding this Privacy Policy or your personal data handling, please contact:

  • Company Name: DBWorks Co., Ltd. (주식회사 디비웍스)
  • Address: Suite 502, Haeeun Bldg., 93 Banpo-daero, Seocho-gu, Seoul, 06657, Republic of Korea
  • Phone: +82-2-597-5052
  • Email: dbworks@dbworks.co.kr